About Us
1. Company Overview
Urban Trade is an online furniture store operated by URBAN TRADE LLC. The company is based in the United States at 7306 Gateshead Circle, #8, Orlando, FL 32822, United States. This store sells furniture and home goods to U.S. consumers, including sofas, coffee tables, desks, nightstands, and chairs.
2. Product Range
The products are categorized into bedroom furniture, living room furniture, office furniture, storage furniture, and home accessories. Each product page provides details including dimensions, weight, material, color, and warranty duration (if applicable). These details are provided to allow consumers to understand the product characteristics.
3. U.S. Market Services
Urban Trade serves customers within the United States. All prices displayed include applicable U.S. sales tax where required. Customers receive order tracking information through the logistics tracking system provided. The store is responsible for shipping and related logistics costs.
4. Customer Support and Communication
Customer support is available Monday through Friday, 08:00–18:00 (Eastern Time). Customers may contact the team via email at info@urbantradeus.com or by phone at +1 5133495385. Email inquiries received during business days are typically answered within 24 business hours. The support team provides assistance regarding orders, shipping, and post-purchase tracking.
5. Return Policy
Customers may request a return within 14 days of receiving the product. Items should be returned in their original packaging, in intact condition, and suitable for resale. Return instructions and conditions are clearly provided on the website to ensure transparency.
6. Transparency and Business Responsibility
Urban Trade provides information on the company, product prices, applicable taxes, and shipping services on its website. All operations comply with U.S. federal and state laws applicable to e-commerce.
7. Contact Information
- Company Name: URBAN TRADE LLC
- Address: 7306 Gateshead Circle, #8, Orlando, FL 32822, United States
- Tax ID: 87-4453862
- Phone: +1 5133495385
- Email: info@urbantradeus.com
- Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
- Email inquiries are answered within 24 business hours. Please provide your order number or account information to expedite the response.