Payment Policy
1. Company Information
The website Urban Trade is owned and operated by URBAN TRADE LLC. The company is based in the United States at 7306 Gateshead Circle, #8, Orlando, FL 32822, United States. The company registration number is Tax ID: 87-4453862. For questions regarding payment, customers can contact us via email at info@urbantradeus.com or phone at +1 5133495385. Customer service is available Monday – Friday, 08:00 – 18:00 (Eastern Time). Emails are typically responded to within 24 business hours.
2. Payment Methods
Urban Trade accepts several credit cards, including MasterCard, and Visa. All payment methods comply with standard security measures to ensure safe and reliable payment processing.
3. Payment Process
All payments are processed through an encrypted online payment gateway to protect customers’ financial information.
Credit cards will be charged immediately at the time of order completion.
After payment is successfully processed, a confirmation email will be sent with order details and payment information.
4. Transaction Currency
All transactions are conducted in U.S. dollars (USD). Prices displayed on the site include applicable U.S. sales tax where required. Shipping fees, if any, are clearly shown during checkout.
5. Payment Security
Standard SSL (Secure Socket Layer) encryption is used to protect payment data during transmission.
Urban Trade does not store full credit card information. All financial data is managed by trusted third-party payment providers.
6. Failed or Declined Payments
If your payment is declined, please verify your card details or contact your bank to confirm its status.
For further assistance, contact customer service via email or phone. Instructions will be provided to complete your payment.
7. Dispute Management and Support
In case of unusual charges, duplicate payments, or system errors during payment, please contact customer service immediately. Our team will review payment records and provide solutions such as refunds or adjustments as appropriate.