Legal notice

 

1. Company Information
The website Urban Trade is owned and operated by URBAN TRADE LLC, a legally registered entity in the United States, with its principal place of business at 7306 Gateshead Circle, #8, Orlando, FL 32822, United States.

The company’s Tax Identification Number (Tax ID) is 87-4453862.

For inquiries related to legal compliance, product safety, or any other legal matters, customers may contact URBAN TRADE LLC via email at info@urbantradeus.com or by phone at +1 5133495385.

Customer service is available Monday – Friday, 08:00 – 18:00 (Eastern Time), and all email inquiries will be responded to within 24 business hours.

2. Legal Representative for U.S. Market
Pursuant to applicable U.S. federal and state consumer protection laws (including but not limited to the Federal Trade Commission (FTC) Act and state-specific consumer protection statutes), URBAN TRADE LLC maintains dedicated internal compliance personnel who are responsible for overseeing legal matters, ensuring product safety compliance, and addressing customer inquiries related to legal and regulatory issues.

Upon written request via email at info@urbantradeus.com, URBAN TRADE LLC will provide detailed information regarding its compliance procedures and legal representation for U.S. market operations.

3. Product Compliance
All furniture and home products sold by Urban Trade for the U.S. market fully comply with all applicable U.S. federal, state, and local safety regulations and standards, including but not limited to materials safety requirements, transportation safety guidelines, and industry-specific compliance rules.

Prior to shipment, each product undergoes a thorough inspection to verify compliance with these standards, minimizing potential safety risks for consumers.

Additionally, the materials used, structural design, and production processes of all products adhere to relevant U.S. environmental and health guidelines, ensuring compliance with laws governing hazardous substances and indoor air quality.

4. Legal Transparency and Consumer Rights
Urban Trade is committed to legal transparency and fully complies with all applicable U.S. consumer protection laws.

The website clearly displays comprehensive information, including company details, product pricing, tax calculations, shipping policies, return and refund procedures, and accurate product descriptions.

5. Product Responsibility and Claims
URBAN TRADE LLC assumes product responsibility in accordance with U.S. law.

If a U.S. consumer receives a product that poses a potential safety risk, fails to comply with applicable U.S. standards, or does not match its advertised description, the consumer may contact customer service via email (info@urbantradeus.com) or phone (+1 5133495385) to submit a claim.

Our customer service team will respond within 24 business hours and provide appropriate solutions, including product return, exchange, refund, or other necessary actions to resolve the issue in compliance with U.S. product liability and consumer protection laws.

6. Updates to Regulations
Urban Trade proactively monitors changes to U.S. federal, state, and local regulations related to furniture, home products, consumer protection, and data privacy.

To maintain compliance, URBAN TRADE LLC promptly updates its operational procedures, product specifications, and website information whenever regulatory changes occur.

This ensures that all products sold and all business operations remain legally compliant and transparent, protecting the rights of U.S. consumers.

7. Contact
For additional information regarding legal transparency, product compliance, consumer rights, or any other legal matters related to Urban Trade’s U.S. operations, customers may contact us using the following channels: