Help & FAQ

1. What is Urban Trade?
Urban Trade is an online furniture store operated by URBAN TRADE LLC. The company is based in the United States at 7306 Gateshead Circle, #8, Orlando, FL 32822, United States. The company registration number is Tax ID: 87-4453862. The store offers bedroom, living room, and office furniture, as well as storage furniture and home accessories, to consumers in the United States, and provides delivery services within the United States.

2. How to Place an Order
Customers can select desired products on the Urban Trade website, confirm specifications and quantities, add them to the cart, and complete online payment. Supported payment methods include MasterCard, and Visa. After payment, a confirmation email will be sent. Order processing and shipping information is updated via email or in the customer account.

3. Delivery Time
After receiving the order, products are processed and shipped within 1 to 3 business days. Estimated delivery time is 4 to 7 business days, depending on inventory and shipping method. Each order includes tracking information so that customers can monitor delivery status.

4. Prices and Taxes
All prices displayed for U.S. consumers include applicable sales tax where required. 

5. After-Sales Service and Return Policy
Customers may request a return within 14 days of receiving a product. Items must be returned in their original packaging and in condition suitable for resale. To submit a request, contact customer service via email at info@urbantradeus.com or phone at +1 5133495385. Instructions and a prepaid return label are provided.

6. Product Warranty
Products come with a 2-year warranty for defects in structure or function under normal usage. The warranty does not cover damage from misuse, accidents, or normal wear. For warranty claims, contact customer service to arrange repair or replacement.

7. Damaged Products During Shipping
If a product is damaged or incomplete upon receipt, take photos and contact customer service within 24 hours. Depending on the situation, we provide a return, exchange, or replacement parts.

8. How to Contact Urban Trade
Customers can contact us as follows:

Website owner: URBAN TRADE LLC
Company Name: URBAN TRADE LLC
Address: 7306 Gateshead Circle, #8, Orlando, FL 32822, United States
Tax ID: 87-4453862
Email: info@urbantradeus.com
Phone: +1 5133495385

Customer service is available Monday – Friday, 08:00 – 18:00 (Eastern Time). Emails are typically responded to within 24 business hours.

9. How Personal Information is Protected
Personal information collected via email, phone, or order submission is used solely for order processing, customer service, and logistics communication. Data will not be used for unauthorized commercial purposes. We comply with U.S. federal and state laws regarding data protection to ensure the confidentiality and security of customer information.