Shipping policy
1. Company Information
The website is owned and operated by URBAN TRADE LLC, headquartered at 7306 Gateshead Circle, #8, Orlando, FL 32822, United States, Tax ID: 87-4453862.
For any questions regarding delivery or logistics, customers can contact us by email: info@urbantradeus.com or phone: +1 5133495385.
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time). Emails are typically answered within 24 business hours.
2. Order Processing Time
After receiving an order, it is generally processed within 1 to 3 business days. Order processing includes:
- Verification of the order
- Inspection of products
- Preparation of packaging
- Generation of shipping labels
This ensures that products arrive safely and in intact condition.
3. Delivery Time
The estimated delivery time is 4 to 7 business days.
All orders include tracking, allowing customers to monitor the status of their delivery at all times.
4. Shipping Fees
- Orders equal to or greater than $99: free shipping
- Orders below $99: a flat shipping fee of $11 applies
Shipping fees are automatically calculated during checkout and the total is clearly displayed before order confirmation.
5. Delivery Area
Urban Trade delivers across the United States, ensuring all customers can receive their products.
6. Logistics Partners and Delivery Process
Customers can track each step of the shipping process using the tracking link provided, from warehouse dispatch to final delivery.
7. Important Notes
Ensure a complete address, correct postal code, and valid contact number are provided at checkout.