Contact information
1. Company Information
Urban Trade is an online furniture store operated by URBAN TRADE LLC. The company is based in the United States at 7306 Gateshead Circle, #8, Orlando, FL 32822, United States. The company registration number is Tax ID: 87-4453862. The store sells furniture and home products to U.S. consumers, including bedroom furniture, living room furniture, office furniture, storage furniture, and home accessories.
2. Customer Service Contact
Customers can contact us using the following methods:
This website is owned by URBAN TRADE LLC
Company Name: URBAN TRADE LLC
Address: 7306 Gateshead Circle, #8, Orlando, FL 32822, United States
Tax ID: 87-4453862
Email: info@urbantradeus.com
Phone: +1 5133495385
Customer service is available Monday – Friday, 08:00 – 18:00 (Eastern Time). Emails are typically answered within 24 business hours. Customers are encouraged to contact us with questions regarding orders, product information, or logistics to receive accurate and timely responses.
3. Online Order Assistance and Tracking
If you encounter issues when placing an order, making a payment, or regarding delivery or logistics, please first contact our customer service by email or phone. We provide detailed order tracking information so that U.S. consumers can monitor the delivery status of their products and obtain necessary support.
4. After-Sales Service
For products received with shipping damage or that do not match the product description, please contact us promptly. Requests will be handled according to our return and replacement policy. All return or exchange requests must be made within 14 days of receiving the products, ensuring items are returned in their original packaging and in resalable condition. The process is designed to be transparent and traceable.
5. Suggestions and Feedback
Urban Trade welcomes suggestions and feedback from customers to improve our services and product information. Feedback regarding website functionality, product information, or logistics can be sent by email. Each submission is reviewed and considered for improvement where possible.
6. Legal Notices and Privacy Protection
We protect your personal information during communications with us. Data collected via email or phone is used solely for order processing, customer service, and logistics communication. Personal information will not be used for unauthorized commercial purposes. We comply with U.S. federal and state laws regarding data protection to ensure confidentiality and security of customer information.